Ben Hudson FCMI MIoL - Consultant & Founder
Driven by a clear passion and vision to make UK Retail great again, I am a Retail Management Professional with 24 years of experience dedicated to transforming and future-proofing the sector. My expertise is centered on defining the strategic framework that addresses the gap between the current, uncompelling customer experience and the expectations of today’s and tomorrow’s consumer. I specialize in harmonizing superior customer experience, high colleague engagement, and rigorous cost control to drive exceptional, sustainable growth. The solution is simple: calculated investment, a renewed appreciation for people, and true respect for consumer preferences. I offer clients not just the 'what' to achieve, but the crucial, fundamental-focused 'how' to deliver transformation.
My track record demonstrates a robust capability in turnaround and growth-focused business management, transferable across sectors. I have delivered significant improvements in revenue, consistently exceeding industry benchmarks, including doubling turnover across a shrinking operational estate. This success is founded on a combined approach that drives tangible productivity increases—growing revenue while shrinking costs—and strategic structural changes. My experience includes successfully leading complex restructures, relocations, closures, and new unit openings. Crucially, I deliver sustained progress in Colleague Engagement through focused reward, development, and culture initiatives, directly translating to best-in-class operational and customer experience results.
A Fellow of the Chartered Management Institute (FCMI) designation assures you are engaging a professional whose expertise is defined by decades of strategic leadership and proven achievement. The FCMI status confirms I meet the CMI's most rigorous standards for management excellence and professional integrity. For you, this means guaranteed top-tier methodologies and dependable outcomes.
Member of the Institute of Leadership (MIoL) is assured they are partnering with a qualified professional committed to modern leadership standards. The MIoL status confirms I have achieved a demonstrable level of leadership competence and ethical practice verified by the Institute. For your business, this translates into reliable, effective guidance and a partner dedicated to applying current, verified leadership methodologies to achieve your objectives successfully.
Let's discuss how this focused, transformative approach can support your business growth.
“Ben’s ability to balance the needs of the client with his passion for the colleagues, was magnificent to witness first-hand. An incredible work ethic and dedication to strategically planning for outcomes...”
Colin Burns - Founder, ColBur Limited
“Ben demonstrates a strong capacity to soak up short term pressure in order to be able to strive towards an end goal and has consistently demonstrated strong leadership skills.”
Greg Matthew - CFO, PJ Capital
“Adept at balancing the requirements of major Global Brands with commercial, system and people realities across the UK.”
Alex Fletcher - Head of Commercial, Samsung Experience Stores
A Powerhouse of Competencies
Becoming a successful business manager requires a multi-faceted approach, moving beyond basic competency. To truly excel, you must master these three core management pillars.
I am committed to supporting you on your journey to becoming a great business manager.
